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Delivery & Returns
DELIVERY, CHARGES & INSURANCE OF GOODS
Unless you instruct us otherwise, we will deliver to the address shown on the order form, against a signed receipt for the goods. Where the supply and delivery of goods to persons under 18 is restricted, you confirm that you are over the age of 18 and that delivery will only be made to a person over the age of 18. All goods advertised on our site are currently delivered FREE. Customers must be aware that even then there are certain restrictions... These restrictions are currently determined by your postcode and additional carriage charges may incur. Please Note for carriage charges to Highlands & Islands, Channel Islands, Isle of Man & Ireland - price on application. There is also an additional minimum order value charge of £35.00 for orders under £350.00. Please assume an articulated vehicle will make palletised deliveries. Any access issues must be advised before delivery otherwise re-delivery charges may apply. All discrepancies/damages must be notified in writing within 24 hours of receipt. All consignments received damaged must be clearly marked “Damaged” on the driver’s paperwork otherwise Hudson's Office Furniture & BT Office Furniture Ltd cannot be held responsible. Container loads are delivered direct to customer. Delivery is to kerbside only unless installation has been agreed. Insurance of all products is handed over to you the customer when delivered kerbside. You are responsible for the return of goods to our store. Generally, all our products are delivered to you in approximately 10 to 15 working days but there may be instances where this may take longer due to stock reliability from the manufacturers. If you have not received goods within 30 working days of order, please notify us. Made to order items can take longer. Please be aware that if we the (supplier) attempt to deliver the goods ordered by you the (customer) and there is no access to the premises or there is no one available to take delivery of the product, at the premises address on the delivery document then the product will be returned to storage and responsibility for re-delivery will be yours and paid for in full before re-delivery. The delivery terms are working days Monday to Friday and do not include weekends and bank holidays. Whilst every effort is made to ensure we meet the delivery terms detailed above, there may be instances beyond our control that could affect this.
CANCELLATION AND RETURN OF GOODS - Any goods that have been made to order cannot be returned, it is unlikely that these goods could be resold to another customer, or if a buyer could be found, the goods would have to be resold at a greatly reduced price. Made to order items can only be cancelled within 24 hours of the order being placed and will be subject to a 25% cancellation fee if production of the goods has not started. Orders may be cancelled or altered only with the written consent of the company: If there is a problem with the goods, please tell us when you cancel. You are responsible for the costs of the return unless our driver can return at source and then a 45p per mile from the collection point to our warehouse in Poole will also be added to the cancellation charge.
NEXT DAY DELIVERY Products advertised as Next Day delivery must be ordered and paid for in full by 1pm to meet the next day delivery service. If your order comes in after this time your furniture will be shipped the next working day. All products advertised as next day delivery are subject to them being in stock at the time of order. please check with sales for stock to guarantee your next day delivery. If next day products are not available for shipping next day then the product will be placed on back order and shipped at the earliest convenience.
INSTALLATION - BT Office Furniture Ltd offer the facility of installing professionally all the products we advertise on our website or are available from any of our supplier lists. Please contact sales for an estimate for the delivery and installation of your furniture. Certain furniture products on our site come with this service as standard and all the information below will follow as standard.
The teams are made up of the correct number of people to install the quantity of furniture items that have been purchased. This may mean that only 1 person is required to fulfil this role or even 20 people and of course this figure represents the quantity required to properly, safely and respectfully carry out this role to the best of their ability on behalf of you the customer.
When the installation teams have finished, they will collect all the waste and clear their working area and then dispose of all the waste environmentally. The waste is loaded back onto our vehicles and depending on the product, will be sorted back at our warehouse and shipped to the correct company that can either dispose of it environmentally or re-use and therefore a greener and more efficient policy of waste disposal is ensured.
The cost of installation is calculated by Hudson’s office Furniture & BT Office Furniture Ltd at a percentage of the sale and then this figure is added to the overall sale and VAT calculated at the current rate.
Our installations manager will call you prior to the delivery and request certain information that pertains to the installation. That person will gather information that is specific to the installation that will ensure the best possible and safest method of which to fulfil that need. The manager will require knowledge regarding the site and the restrictions that may be incurred by the teams.
When our staff arrive at your premises they will be properly attired to fulfil that role safely and efficiently. They will be wearing the correct clothing that not only is required but is a must when dealing with health and safety at work. They will be wearing the correct footwear and protective attire.
It is Hudson’s Office Furniture’s & BT Office Furniture LTD responsibility to support you the customer in the best way possible to create the most effective method on delivery and installation of office furniture and office equipment and we strive to improve this service always.