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Shipping & Returns
DELIVERY unless you instruct us otherwise, we will deliver to the address shown on the order form, against a signed receipt for the goods. If you have not received goods within 30 days of order please notify us. Where the supply and delivery of goods to persons under 18 is restricted, you confirm that you are over the age of 18 and that delivery will only be made to a person over the age of 18. All goods advertised on our site are currently delivered FREE. Customers must be aware that even then there are certain restrictions... These restrictions are currently determined by your postcode and additional carriage charges may incur. Please Note for carriage charges to Highlands & Islands, Channel Islands, Isle of Man & Ireland - price on application. There is also an additional minimum order value charge of £12.75 for orders under £150.00. Please assume an articulated vehicle will make palletised deliveries. Any access issues must be advised before delivery otherwise re-delivery charges may apply. All discrepancies/damages must be notified in writing within 24 hours of receipt. All consignments received damaged must be clearly marked “Damaged” on the driver’s paperwork otherwise Hudson's Office Furniture Ltd cannot be held responsible. Container loads are delivered direct to customer. Delivery is to kerbside only unless installation has been agreed at the shopping cart stage. You are responsible for the return of goods to our store. Generally all our products are delivered to you in approximately 10 to 15 working days other than those advertised as earlier on our site and that are in stock but bespoke items can take longer. Please be aware that if we the (supplier) attempt to deliver the goods ordered by you the (customer) and there is no access to the premises or there is no one available to take delivery of the product, at the premises address on the delivery document then the product will be returned to storage and responsibility for re-delivery will be yours and paid for in full before re-delivery. The delivery terms are working days Monday to Friday and do not include weekends and bank holidays. Whilst every effort is made to ensure we meet the delivery terms detailed above, there may be instances beyond our control that could affect this.
CANCELLATION AND RETURN OF GOODS - Orders may be cancelled or altered only with the written consent of the company: Goods made to special order cannot be cancelled. A handling charge of 30% of the RRP invoice value is made on any goods cancelled or returned with the prior written agreement of the company. If there is a problem with the goods, please tell us when you cancel. You are responsible for the costs of the return unless our driver can return at source and then a 45p per mile from the collection point to our warehouse in West Yorkshire will also be added to the cancellation cha
Products advertised as Next Day delivery must be ordered and paid for in full by 1pm to meet the next day delivery service. If your order comes in after this time your furniture will be shipped the next working day. All products advertised as next day delivery are subject to them being in stock at the time of order. please check with sales for stock to guarantee your next day delivery.